Staying in control when you choose your social care service

Remember: You are the customer, even if the council pays for some or all of your social care service.

This means:

• You have a right to say what you think. Your opinions should be listened to
• You have a right to a social care service that meets your needs
• Any social care service that you choose is there to help you

Direct payments are one way to be more in control when you choose a social care service.

Go to the next page for information about

• direct payments