Key lines of regulatory assessment
Read our guidelines on what we think a poor, adequate,
good or excellent care service would look like.
To help our inspectors make decisions about the quality of a
care service, we have written a set of guidelines called the
Key lines of regulatory assessment (KLORA).
About the guidelines
The guidelines are very important.
They give examples of the sorts of things
we look for in a service to decide whether people receiving the
service experience poor, adequate, good or excellent outcomes .
We call these decisions judgements.
Our judgements say how well the service is meeting the needs of
the people who use the service. They are based on the headings you
will see in our inspection
reports about the service.
We use the judgements to work out quality
ratings for care services.
You can use the KLORA guidelines to work out
how your service compares to what we think a poor, adequate, good
or excellent service looks like.
This can help you improve your service and with the self
assessment part of your annual quality assurance
assessment.
Read the guidelines
Download the Key lines of regulatory assessment (KLORA) for
domiciliary careP>
More about the guidelines
Following our consultation last year we have revised the
guidlines.
We have also produced one combined version for care homes
for adults and care homes for younger adults.
Get
help using PDFs