Inspection reports
After inspecting a care service we publish a report that
says what the service does well and what improvements they need to
make.
Our inspectors check care services to make sure they are meeting
people's needs. We also take into account national minimum
standards, set by the government. These describe what people can
expect from the services.
We send a copy of the report to the service's owner and manager,
who have 28 days to make any comments.
We keep their comments for our records and publish the final
report on our website 8 to 10 weeks after the
inspection has taken place.
What's in the report?
1. Basic details including type of service,
name, address and number of places
2. A brief description of the service,
including details of fees
3. A summary, aimed at the public, saying:
- what the service does well
- what has improved since the last inspection
- what they could do better.
4. A break down of how well the service meets the
national minimum standards. The standards are
grouped into
outcomes. For a care
home for adults this would be:
- Choice of home (standards 1-5)
- Individual needs and choices (standards 6-10)
- Lifestyle (standards 11-17)
- Personal and healthcare support (standards 18-21)
- Concerns, complaints and protection (standards 22-23)
- Environment (standards 24-30)
- Staffing (standards 31-36)
- Conduct and management of the home (standards 37-43).
5. Judgements for the key
standards for each outcome
heading: poor, adequate, good or excellent.
(We do not inspect every standard, just the ones we think are
the most important for your service at the time of inspection.)
To help our inspectors make judgements we give them a set of
guidelines called the Key lines of
regulatory assessment.
6. Details of the quality rating we have
awarded the service.
7. Evidence of why we have made the
judgements.
8. A list of statutory requirements – things
the care service must do by law according to the regulations – and
a timescale for action. The report also says if there are any
outstanding requirements from the last inspection.
9. Recommendations for improvements based on
the national minimum standards. These are not required by law but
are things we consider as good practice for the service provider to
consider carrying out.