Quality rating review service
Find out how to have your quality rating reviewed by an
independent, national team at CSCI.
We have set up our new quality rating review service (QRRS) to
let providers bring any concerns about their quality rating to our
attention.
How do I get my quality rating reviewed?
If you are dissatisfied with the rating your service has been
given, you have the usual 28 days to read the draft inspection
report and contact your inspector through your regional
contact team about it.
Our inspectors will use this period to discuss your concerns and
consider whether the rating is reasonable and robust.
If you are still dissatisfied, you will need to inform your
local office that you will be seeking a review of your quality
rating.
Please note: If you want to seek a review of
your quality rating you must wait until the 28 day
draft period has finished.
You need to then send your request for review (see guidance and
request form below) within 7 days to the QRRS.
How does the quality ratings review service work?
- The QRRS will ensure that all requests for review meet clear
criteria outlined in the guidance below.
- If your request meets these criteria, we will undertake a
full review of your rating.
- The QRRS will then give its recommendations to the relevant
regional director who will consider any need for a change in the
rating.
Guidance about the quality rating review service
Please read the guidance below before requesting a review of
your quality rating. You will also need to fill in the
accompanying quality rating review form:
Please send all requests for reviews to the QRRS at:
Quality Ratings Review Service
33 Greycoat Street
London
SW1P 2QF
Email: QRRS@csci.gsi.gov.uk
Things to remember
- Use the 28 day draft inspection report period to raise any
concerns you may have with your quality rating with your inspector
to begin with
- Please send your requests for reviews after
the 28 draft inspection report period and within the next 7
days after that
Results of quality rating reviews
Quality ratings FAQs