Quality ratings for care services

Updated 7 May 2008

Find out about our quality ratings system to help people make informed choices about their local care services.

Following a key inspection of a service we publish a rating that describes the quality of care it provides.

The ratings scale is:

How we decide your rating

How we inspect: the journey towards your quality rating begins with an inspection
Key lines of regulatory assessment: our guidelines on what a poor, adequate, good or excellent care service looks like
Outcome descriptions: how we compare the experiences of people who use your service with the national minimum standard outcomes
Ratings rules: how we work out your rating

Your questions answered: get answers to frequently asked questions about quality ratings