Using care services

If you or someone you know uses social care services, click on the links below for information and advice.

Getting the most from your care provider

• Your rights: find out about the minimum standards care services have to meet and what you have a right to expect.
• Agreeing a care plan: the care plan will set out your needs and how staff will meet these needs.
• Staying in control with direct payments: how to manage your own care budgets

What to do if things go wrong

• If you are not satisfied: find out what to do if you are not happy with the care you get or want to change services.
• Abuse and neglect: find out about your right to be protected from abuse and neglect when using care homes or care services and how to stop abuse.

Find out more

• Useful links