Our vision and values

We will promote improvements in social care for the benefit of people who use care services.

We want to make social care better for people.

We have four key aims that will guide us in all our work:

Put the people who use social care first

• People who use social care can trust us to act in their interests at all times
• We'll be guided by what they tell us, and support them to live independent lives with dignity
• We'll speak and act in a way that makes sense, and respects rights and choices

Improve services and stamp out bad practice

• We'll be a visible force for good, rewarding and promoting good practice
• We'll be firm but fair in raising standards and stamping out bad practice
• Our work will be driven by what matters to the people who use social care, not by regulation for its own sake

Be an expert voice on social care

• We'll be experts in our field, making our case based on high-quality evidence
• We'll give leadership to social care
• We'll stand up for the rights of people who use social care
• We'll help the people who work in social care to make it better
• We'll be an independent body with clout, respected and listened to by government and the media

Practice what we preach in our own organisation

• We'll live up to the standards of management and behaviour we expect from others
• We'll create a single, well-managed organisation for which people are proud to work
• We'll learn from our own staff and respect their professionalism and passion