People get easier access to our information
7 September 2007
It's getting easier for people who use social care services to
access our information.
That’s the verdict of an evaluation of the first year of our
policy of making communicating with us more accessible.
We launched our accessible communications
policy in 2006. It aims to enable disabled people, and
those who don't speak English as their first language, to access
our information in a way that suits their
needs.
The evaluation of the first year of the policy shows:
- we met a total of 840 requests during the year
- 406 requests were for information in a community language, the
most popular being Chinese (traditional Cantonese) and
Gujarati
- other requests were for alternative formats, such as 'easy to
read', audio and Braille.
Publications in alternative formats were downloaded from our
website thousands of times.
The most popular format was 'easy to read',
which uses pictures and easy to understand words, with a total of
13,767 downloads of reports in this format over a nine-month
period.
Frances Hasler, head of user and public involvement, said: "We
are delighted that many more people are communicating with us, and
accessing our products.
"This is key to our values of putting the people who use social
care at the centre of our work."
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